Retail
We Offer Extensive Salesforce Solutions For All Your Assorted Business Functions
Salesforce Services for Retail Industry
With the drastic changes occurring in the world retail business, providing meaningful Customer experiences becomes the Key attribute to sustaining growth.
At HIC, we help retailers gain agility and redefine customer shopping journeys which expedite sales and ensure customer loyalty. We leverage Salesforce’s cutting-edge technology to help suppliers reach out to customers easily and build rewarding experiences.
Get a free demo to know how retailers get benefited from our Salesforce consultation services.
Our Expertise & Offerings for Retail
With Salesforce Sales Cloud, Service Cloud, and Community Cloud and advanced technology and tools as our resources, our talented CRM specialists have experience in handling complex processes and can help you implement, customize, and integrate Salesforce as per your needs.
Offer a frictionless shopping experience and derive upsell opportunities with Sales Cloud
- Track your leads, contacts, and opportunities.
- Set up Forecast and Lead assignment rules.
- Building Products or Services
- Tracking quotes and building basic templates for email sending
- Chatter Set up
- Campaigns
- Customize fields as per your business needs.
- Configure Email to leads
- Set up validation rules
Deliver smart and quick service with Service Cloud
- Case tracking
- Configure emails to cases
- Case assignment rules
- Validation rules
- Escalation rules
- Customizing fields as per your needs
- Layout page modifications
- Configure Service Cloud consoles
- Developing SOP document
- Service Contracts.
Enable customers to collaborate and access information with Community Cloud
- Witness Hike in partner Sales
- Collaboration with customers, employees, and partners.
- More employee productivity
- Customize your community to create an ecosystem for everyone.
- Build customer relationships with the Customer community.
Key benefits
- Seamless shopping experiences for customers and improved sales.
- Prompt Customer Service to earn customer loyalty
- Easy collaboration with customers.
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