Recently, Salesforce introduced Sales Cloud Unlimited, a brand new all-in-one platform for the Sales team.
It is the unlimited edition of Sales Cloud that brings Intelligence, Analytics, and Automation as standard.
With this unified platform, the Sales team would get everything they need in one place. Apart from that, Sales Cloud for Slack, Revenue intelligence tailored for industries, and Subscription Management are already available with the Spring 22 release, empowering the Sales team more than ever to speed up workflow and drive revenue right from day one.
Meanwhile, talking about the news, Ketan Karkhanis, GM, EVP, Sales Cloud, said,
“ We are in a new era of selling where every sales organization needs to transform from intuition-based to data-driven decision making to be successful. Companies need technology that unites workflow, automation, and intelligence to drive productivity and efficient growth across every channel, and now with Sales Cloud Unlimited, our customers can have all three. ”
Industries deriving value with Sales Cloud Unlimited
The all-new comprehensive Sales Cloud will enable every Sales rep to be more efficient across every industry. Here is how businesses across industries will benefit from Sales Cloud Unlimited.
- Manufacturing: Transform their revenue model by offering parts and maintenance, subscription models, and opening new channels to connect with customers.
- Retail: Get visibility into business trends, and by following purchase patterns and insights, they can make informed decisions.
- Financial Services: Improve sales teams’ efficiency by coaching and collaboration across teams.
- Healthcare: Manage communications with patients and build relationships across channels.
New features of the Unlimited edition
We have categorized the main components of the Sales Cloud into five sections. These are
- Built-in AI solutions
There are eight new built-in AI solutions offered as standard in Sales Cloud Unlimited Edition. These solutions harness the power of Einstein Activity Capture and Sales Cloud Einstein. They provide real-time recommendations and insert them into the flow of work for every sales rep. These eight solutions are
- Forecasting
- Automated Contacts
- Recommended Connections
- Einstein Conversational Insights
- Lead Scoring
- Pipeline Inspection
- Opportunity Scoring
- Email insights
2. Sales Engagement, Salesforce Inbox, and Einstein Conversation Insight
With Sales Engagement and Salesforce Inbox combined, sales teams can get a consolidated selling experience while automating workflows.
Inbuilt call coaching feature driven by Einstein Conversational Insights helps reps act as trusted advisors to meet customers’ needs.
3. Subscription Management for Revenue Cloud
Rolled out in the Spring 22 release, Subscription Management for Revenue Cloud helps businesses manage subscriptions across any self-service channel, helping customers with buying, trying, paying, and renewing subscriptions.
They can manage the complete subscription journey, offer integration with apps, and accelerate collection efforts with Einstein insights.
4. Sales Cloud for Slack
This feature was also released earlier and is generally available now. Sales Cloud for Slack makes it easy for Sales teams to connect and collaborate across teams. Also, it enables them to maintain up-to-date records for updating pipeline analytics and automate deal status updates for everyone in the team.
5. Revenue Intelligence for industries
The Revenue Intelligence clubbed with Sales Cloud, Tableau, and Einstein capabilities are now available with five new tailored versions for major industries such as
- Manufacturing Intelligence for Manufacturing Cloud
- Financial Services Cloud Intelligence
- Consumer Goods Cloud Intelligence
- Communications Cloud Intelligence
- Energy & Utilities Cloud Intelligence
Wrap Up
And that was all about the latest Sales Cloud Edition.
If you need help adopting these Sales Cloud features into your business, our skilled Sales Cloud specialists are right here to assist with Sales Cloud Implementation. Contact us at HIC Global Solutions anytime!
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