Introduction to Salesforce Cloud 3.0: What our Post-Pandemic Future will Look like
Do you ever think about what lies ahead? We know that mass vaccination drive is increasing speed, and we often wonder about our post-pandemic future. Recently, at the World Tour event in Singapore, Salesforce CEO Marc Benioff and COO Bret Taylor unveiled their vision of the future.
Also, Salesforce products, people, and perspectives will help you to build trust with your customers, work from anywhere and drive productivity.
Salesforce Cloud 3.0: Where the future works
We know that even if we get vaccinated, the risk of the virus will be still there. Also, offices, schools, restaurants, are opening but it is not going back to the way it was.
Furthermore, The future of work will be all-digital and work-from-anywhere, and this digital world is powering a major evolution of the cloud.
In the last 20 years, there have been two previous evolutions of the Cloud. Cloud 1.0 is a perfect example that proved enterprise software could be delivered through an internet browser.
Ten years later, with Cloud 2.0, the software environment was redefined by mobile phones and social networks.
And, now is the time for a major evolution, Salesforce Cloud 3.0. The CRM giant is working and collaborating from anywhere with Slack and Zoom, and of course, Salesforce.
Marc Benioff CEO, and Chair, Salesforce, says, “We have had to aggressively deliver a new philanthropy model, we had a new event model, and we had to create a whole new operating model for ourselves. This is a new world. We’re reimagining how the future works, together.”
Also, Salesforce has spent the previous year transforming Customer 360 into the operating system for Cloud 3.0.
The power of Hyperforce
Salesforce COO Bret Taylor described how Salesforce has evolved the Customer 360 platform for Cloud 3.0 with Hyperforce.
Whether you have a B2B company or a B2C company with millions of customers, Customer 360 helps you connect all your data, apps, and devices. Hence, This allows you to create a single source of truth across Sales, Marketing, Service, and Commerce.
“ Salesforce Hyperforce is one of the most exciting new developments at Salesforce in the past 20 years,” said Taylor. “We’ve completely re-architected Salesforce to run on the public cloud. This is a big change for us. But what’s more important is what it does for all of you – we can meet your customers where they are. And on top of Hyperforce, we built a single source of truth.”
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