How to manage Customer Queries easily with Salesforce
As they say, Time is money and the value of time is incomparable with any other thing. Here we got you covered with the most important aspect of your organization; time & productivity.
Now is the time to deliver the best to your customers and be ready to solve their queries at all points in time. Here we present you with the best Salesforce Implementation to deliver the best in class Salesforce services to your customers. As we know, a happy customer is a loyal customer.
Some of the key features are;
- Managers can see what cases are resolved and beautifully evaluate the lacking aspects.
- Enables employees to compare whether they resolved the cases within the expected time or not.
- Beautifully analyze the delivery of solutions between “First Expected Resolution Time” and “Actual Expected Resolution Time.”
- Helps employees to post their progress on Salesforce’s messaging feature, Chatter. So, the entire team can keep track of the progress.
- Helps the higher management to know the performance of different individuals.
- Creates a healthy competition between the employees to deliver the best every time.
Workflow Input:
Workflow Output
Conclusion:
This code helps you manage your time and deliver the best results to your customers. Also, it gives you full control to check the progress of your team & keep them motivated. Try this out and do share your experiences with us.
Happy Learning!
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