Overview
Discover how a comprehensive Salesforce implementation transformed a wellness company’s operations, enhancing real-time notifications and agent proactiveness.
What You Need To Know
Float Station used Mindbody, a Saas Cloud platform & marketplace catering specifically to the sports and wellness services vertical, and was looking for a switchover for connectivity and expansion.
Why It Matters
Quick access to up-to-date information and efficient scheduling is crucial for customer satisfaction and operational efficiency In the time-sensitive wellness industry,
What HIC Did
HIC Global Solutions integrated the company’s Mindbody system with Salesforce, creating a unified interface with real-time notifications, reports, and dashboards to drive proactive decision-making
Overview
Discover how a comprehensive Salesforce implementation transformed a wellness company’s operations, enhancing real-time notifications and agent proactiveness.
What You Need To Know
Float Station used Mindbody, a Saas Cloud platform & marketplace catering specifically to the sports and wellness services vertical, and was looking for a switchover for connectivity and expansion.
Why It Matters
Quick access to up-to-date information and efficient scheduling is crucial for customer satisfaction and operational efficiency In the time-sensitive wellness industry,
What HIC Did
HIC Global Solutions integrated the company’s Mindbody system with Salesforce, creating a unified interface with real-time notifications, reports, and dashboards to drive proactive decision-making
About The Client
Headquartered in Campell, California, the wellness company had establishments spread over multiple US geographies.
The novel meditative Sanus per Aquarium has been a hot favorite of big-league athletes to unwind from pre-game nervousness and has since been featured in several international magazines and news publications, further increasing footfall.
Facilities at these centers provide unique experiences through new approaches to stress relief as well as well being from intense sports and everyday corporate burnout.
About The Client
Headquartered in Campell, California, the wellness company had establishments spread over multiple US geographies.
The novel meditative Sanus per Aquarium has been a hot favorite of big-league athletes to unwind from pre-game nervousness and has since been featured in several international magazines and news publications, further increasing footfall.
Facilities at these centers provide unique experiences through new approaches to stress relief as well as well being from intense sports and everyday corporate burnout.
Challenges Faced
In transitioning from its Mindbody platform, the wellness company faced with the following challenges:
Lack of Real-Time Notifications
The existing system lacked a reliable real-time notification system for Record changes, crucial for time-sensitive services.
Inefficient Membership Verification
Checking client membership validity required sifting through numerous Records for each transaction.
Complex Scheduling
Scheduling therapy professionals and managing client availability was arduous and lacked proper notification systems.
Challenges Faced
In transitioning from its Mindbody platform, the wellness company faced with the following challenges:
Lack of Real-Time Notifications
The existing system lacked a reliable real-time notification system for Record changes, crucial for time-sensitive services.
Inefficient Membership Verification
Checking client membership validity required sifting through numerous Records for each transaction.
Complex Scheduling
Scheduling therapy professionals and managing client availability was arduous and lacked proper notification systems.
Challenges Faced
In transitioning from its Mindbody platform, the wellness company faced with the following challenges:
They were facing issues with
- Lack of Real-Time Notifications
- Inefficient Membership Verification
- Complex Scheduling
The existing system lacked a reliable real-time notification system for Record changes, crucial for time-sensitive services.
Checking client membership validity required sifting through numerous Records for each transaction.
Scheduling therapy professionals and managing client availability was arduous and lacked proper notification systems.
Solutions Offered
Chiefly, HIC’s solutions for the project involved integrating the company’s earlier system on Mindbooks and synchronizing platforms bidirectionally.
Salesforce Integration with Mindbody
Integrated and synchronized the company’s Mindbody system bidirectionally with Salesforce
Unified Interface Development
Created a unified Salesforce interface incorporating leads, sales, contacts, appointments, subscriptions, contracts, and visit data
Real-Time Notification System
Implemented a reliable real-time notification system for Record changes across the database
Reporting and Analytics
Developed Reports, Dashboards, and Cross-operational notifications with real-time updates to stimulate agent proactiveness
Solutions Offered
Chiefly, HIC’s solutions for the project involved integrating the company’s earlier system on Mindbooks and synchronizing platforms bidirectionally.
Salesforce Integration with Mindbody
Integrated and synchronized the company’s Mindbody system bidirectionally with Salesforce
Unified Interface Development
Created a unified Salesforce interface incorporating leads, sales, contacts, appointments, subscriptions, contracts, and visit data
Real-Time Notification System
Implemented a reliable real-time notification system for Record changes across the database
Reporting and Analytics
Developed Reports, Dashboards, and Cross-operational notifications with real-time updates to stimulate agent proactiveness
Solutions Offered
Chiefly, HIC’s solutions for the project involved integrating the company’s earlier system on Mindbooks and synchronizing platforms bidirectionally.
The solutions which we offered to them
- Salesforce Integration with Mindbody
- Unified Interface Development
- Real-Time Notification System
- Reporting and Analytics
Integrated and synchronized the company’s Mindbody system bidirectionally with Salesforce
Created a unified Salesforce interface incorporating leads, sales, contacts, appointments, subscriptions, contracts, and visit data
Implemented a reliable real-time notification system for Record changes across the database
Developed Reports, Dashboards, and Cross-operational notifications with real-time updates to stimulate agent proactiveness
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