Overview
Explore how Salesforce implementation revolutionized web-to-lead channels for a cryptocurrency investment firm, transforming visitor engagement and lead management.
What You Need To Know
Meta 1, a crypto-pioneer, was drowning in manual data processing. Salesforce stepped in to turn their digital tide, automating lead channels and reclaiming precious agent hours.
Why It Matters
In the wild west of cryptocurrency, every second counts. This Salesforce solution didn’t just save time – it gave Meta 1 the agility to lasso potential investors in a skeptical market.
What HIC Did
Salesforce was implemented to streamline web-to-lead channels for newsletters, sales, and service, mapping visitor data to appropriate Salesforce objects and automating key processes.
Overview
Explore how Salesforce implementation revolutionized web-to-lead channels for a cryptocurrency investment firm, transforming visitor engagement and lead management.
What You Need To Know
Meta 1, a crypto-pioneer, was drowning in manual data processing. Salesforce stepped in to turn their digital tide, automating lead channels and reclaiming precious agent hours.
Why It Matters
In the wild west of cryptocurrency, every second counts. This Salesforce solution didn’t just save time – it gave Meta 1 the agility to lasso potential investors in a skeptical market.
What HIC Did
Salesforce was implemented to streamline web-to-lead channels for newsletters, sales, and service, mapping visitor data to appropriate Salesforce objects and automating key processes.
About The Client
Meta 1 is a recent, private investment firm with trade and exchanges in cryptocurrencies, with sovereign bank charters in a plurality of jurisdictions for unimpeded transactions.
Using smart contracts for validation, Meta 1 combines consistently well-faring assets like precious metals and fine art bonds aimed at currency appreciation.
Besides this, the trust also hosts a full-cycle, trading platform with its own exchange and trading ecosystem.
About The Client
Meta 1 is a recent, private investment firm with trade and exchanges in cryptocurrencies, with sovereign bank charters in a plurality of jurisdictions for unimpeded transactions.
Using smart contracts for validation, Meta 1 combines consistently well-faring assets like precious metals and fine art bonds aimed at currency appreciation.
Besides this, the trust also hosts a full-cycle, trading platform with its own exchange and trading ecosystem.
Challenges Faced
Despite rapid growth, cryptocurrency remains a nascent field, viewed cautiously by many market watchers, making Meta 1 encounter challenges in
Inefficient Data Processing
Prior to enhancements, Meta 1 invested over 80 agent hours per week on manual visitor segregation – a slow, error-prone process.
Slow Response Times
Identifying and responding to potential seed funders was hampered by inefficient data management.
Resource Drain
Valuable agent time was consumed by repetitive tasks, limiting focus on high-value activities.
Challenges Faced
Despite rapid growth, cryptocurrency remains a nascent field, viewed cautiously by many market watchers, making Meta 1 encounter challenges in
Inefficient Data Processing
Prior to enhancements, Meta 1 invested over 80 agent hours per week on manual visitor segregation – a slow, error-prone process.
Slow Response Times
Identifying and responding to potential seed funders was hampered by inefficient data management.
Resource Drain
Valuable agent time was consumed by repetitive tasks, limiting focus on high-value activities.
Challenges Faced
Despite rapid growth, cryptocurrency remains a nascent field, viewed cautiously by many market watchers, making Meta 1 encounter challenges in
They were facing issues with
- Inefficient Data Processing
- Slow Response Times
- Resource Drain
Prior to enhancements, Meta 1 invested over 80 agent hours per week on manual visitor segregation – a slow, error-prone process.
Identifying and responding to potential seed funders was hampered by inefficient data management.
Valuable agent time was consumed by repetitive tasks, limiting focus on high-value activities.
Solutions Offered
To address these challenges,HIC Global Solutions implemented the following Salesforce-based solutions
Streamlined Web-to-Lead Channels
Redesigned channels for newsletters, sales, and service, mapping directly to appropriate Salesforce objects.
Automated Data Bifurcation
Implemented system to automatically sort data between campaigns, services, and contact tickets.
Agent Toolset Enhancement
Introduced lead consolidation, call logging, and integrations for emails, calls, and real-time record manipulation.
Live Agent Chat implementation
Implemented on-site HTML chat to handle repetitive visitor FAQs, freeing up agent time.
Solutions Offered
To address these challenges,HIC Global Solutions implemented the following Salesforce-based solutions
Streamlined Web-to-Lead Channels
Redesigned channels for newsletters, sales, and service, mapping directly to appropriate Salesforce objects.
Automated Data Bifurcation
Implemented system to automatically sort data between campaigns, services, and contact tickets.
Agent Toolset Enhancement
Introduced lead consolidation, call logging, and integrations for emails, calls, and real-time record manipulation.
Live Agent Chat implementation
Implemented on-site HTML chat to handle repetitive visitor FAQs, freeing up agent time.
Solutions Offered
To address these challenges,HIC Global Solutions implemented the following Salesforce-based solutions
The solutions which we offered to them
- Streamlined Web-to-Lead Channels
- Automated Data Bifurcation
- Agent Toolset Enhancement
- Live Agent Chat implementation
Redesigned channels for newsletters, sales, and service, mapping directly to appropriate Salesforce objects.
Implemented system to automatically sort data between campaigns, services, and contact tickets.
Introduced lead consolidation, call logging, and integrations for emails, calls, and real-time record manipulation.
Implemented on-site HTML chat to handle repetitive visitor FAQs, freeing up agent time.
India 
USA
UK
Canada