Overview
Explore how HIC Global Solutions’s strategic consultation and solution addressed RejuvenX’s core challenges while introducing efficiencies across its patient management process.
What You Need To Know
RejuvenX sought to transform its healthcare services by implementing Salesforce to engage with patients in a more personalized manner and create stronger relationships between doctors and patients.
Why It Matters
In a healthcare environment where thousands of patients need attention, responding promptly, understanding requirements, and offering precise treatment are crucial for patient care and satisfaction.
What HIC Did
HIC Global Solutions offered its Salesforce Customization Service to customize RejuvenX’s Patient Management System, enabling doctors to deliver better treatment with a single point of engagement.
Overview
Explore how HIC Global Solutions’s strategic consultation and solution addressed RejuvenX’s core challenges while introducing efficiencies across its patient management process.
What You Need To Know
RejuvenX sought to transform its healthcare services by implementing Salesforce to engage with patients in a more personalized manner and create stronger relationships between doctors and patients.
Why It Matters
In a healthcare environment where thousands of patients need attention, responding promptly, understanding requirements, and offering precise treatment are crucial for patient care and satisfaction.
What HIC Did
HIC Global Solutions offered its Salesforce Customization Service to customize RejuvenX’s Patient Management System, enabling doctors to deliver better treatment with a single point of engagement.
About Company
RejuvenX is a group of fully trained, experienced, specialty physicians providing the complete spectrum of musculoskeletal care from prevention and diagnosis to treatment and rehabilitation.
At RejuvenX, the goal is to provide patient-centered care, giving patients immediate and convenient access to the latest in treatment protocols and procedures.
They are growing, expanding, and developing the pinnacle of provider and patient-centered, science-based, non-surgical, non-pharmacological healthcare. Their standards for unparalleled excellence in patient experience and clinical care throughout their rapidly expanding network of innovative clinics is who they are at the core.
About Company
RejuvenX is a group of fully trained, experienced, specialty physicians providing the complete spectrum of musculoskeletal care from prevention and diagnosis to treatment and rehabilitation.
At RejuvenX, the goal is to provide patient-centered care, giving patients immediate and convenient access to the latest in treatment protocols and procedures.
They are growing, expanding, and developing the pinnacle of provider and patient-centered, science-based, non-surgical, non-pharmacological healthcare. Their standards for unparalleled excellence in patient experience and clinical care throughout their rapidly expanding network of innovative clinics is who they are at the core.
Challenges Faced:
In the healthcare industry, where patient care drives the service process, RejuvenX encountered the following significant challenges:
Manual Patient Management:
Traditional methods of patient management consume significant time and resources, leading to inefficiencies and potential errors.
Lack of Centralized Information:
Doctors lacked easy access to comprehensive patient information, creating potential gaps in treatment and care continuity.
Delays in Response:
Healthcare teams faced pressure to provide immediate and accurate updates, straining resources and potentially impacting patient relationships.
Risk of Data Inconsistency:
Manual processes increase the risk of errors in patient data and treatment plans, potentially impacting the organization’s credibility and patient trust.
Challenges Faced:
In the healthcare industry, where patient care drives the service process, RejuvenX encountered the following significant challenges:
Manual Patient Management:
Traditional methods of patient management consume significant time and resources, leading to inefficiencies and potential errors.
Lack of Centralized Information:
Doctors lacked easy access to comprehensive patient information, creating potential gaps in treatment and care continuity.
Delays in Response:
Healthcare teams faced pressure to provide immediate and accurate updates, straining resources and potentially impacting patient relationships.
Risk of Data Inconsistency:
Manual processes increase the risk of errors in patient data and treatment plans, potentially impacting the organization’s credibility and patient trust.
Challenges Faced:
In the healthcare industry, where patient care drives the service process, RejuvenX encountered the following significant challenges:
They were facing issues with
- Manual Patient Management:
- Lack of Centralized Information:
- Delays in Response:
- Risk of Data Inconsistency:
Traditional methods of patient management consume significant time and resources, leading to inefficiencies and potential errors.
Doctors lacked easy access to comprehensive patient information, creating potential gaps in treatment and care continuity.
Healthcare teams faced pressure to provide immediate and accurate updates, straining resources and potentially impacting patient relationships.
Manual processes increase the risk of errors in patient data and treatment plans, potentially impacting the organization’s credibility and patient trust.
Solutions Offered:
Evaluating the need for an automated patient management solution, HIC Global Solutions proposed the customization of Salesforce for RejuvenX’s specific healthcare needs:
Customization of Salesforce Patient Management System
Custom fields were added to the Account Menu for comprehensive patient information.
Intelligent Form Routing:
A Visual Page was created for patient forms, automatically directing to the appropriate form based on doctor proximity.
Location Tracking:
Implemented geolocation functionality to monitor physician and patient locations, crucial for emergency response.
Streamlined Referral Process:
We created a dedicated Visual Force Page for efficient doctor-to-doctor referrals.
Improved Search Functionality:
We transformed standard lookup fields into autocomplete text fields, significantly reducing search time.
Solutions Offered:
Evaluating the need for an automated patient management solution, HIC Global Solutions proposed the customization of Salesforce for RejuvenX’s specific healthcare needs:
Customization of Salesforce Patient Management System
Custom fields were added to the Account Menu for comprehensive patient information.
Intelligent Form Routing:
A Visual Page was created for patient forms, automatically directing to the appropriate form based on doctor proximity.
Location Tracking:
Implemented geolocation functionality to monitor physician and patient locations, crucial for emergency response.
Streamlined Referral Process:
We created a dedicated Visual Force Page for efficient doctor-to-doctor referrals.
Improved Search Functionality:
We transformed standard lookup fields into autocomplete text fields, significantly reducing search time.
Solutions Offered:
Evaluating the need for an automated patient management solution, HIC Global Solutions proposed the customization of Salesforce for RejuvenX’s specific healthcare needs:
The solutions which we offered to them
- Customization of Salesforce Patient Management System
- Intelligent Form Routing:
- Location Tracking:
- Streamlined Referral Process:
- Improved Search Functionality:
Custom fields were added to the Account Menu for comprehensive patient information.
A Visual Page was created for patient forms, automatically directing to the appropriate form based on doctor proximity.
Implemented geolocation functionality to monitor physician and patient locations, crucial for emergency response.
We created a dedicated Visual Force Page for efficient doctor-to-doctor referrals.
We transformed standard lookup fields into autocomplete text fields, significantly reducing search time.
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