Salesforce Support And Maintenance Services
For Proactive Support and Maintenance, Hire the right Salesforce Support Consultant
With HIC Global Solutions, your Salesforce Consulting Partners have the very best selection of consultants to rely on.
Our suite of Maintenance and Support plans prepares to address every key enterprise concern with prompt, undivided attention. This covers, among other Salesforce products and Salesforce Integrations, the Sales Cloud, Service Cloud, and Marketing Cloud.
Our team of certified consultants features experienced, industry-best admins, developers, and testing staff you won’t find anywhere else.
Key Features Of Our Salesforce Support and Maintenance Services
- Our extensive Service Level Agreement covers 2nd and 3rd Tier(L2 & L3) Services.
- We deliver support models closely aligned with the ITIL framework.
- Our on-hand support engineering teams ascertain the 24*7 availability of the system.
Our Salesforce Support Offerings
Based on your requirements, we preside over the entirety of development and administration for your desired Salesforce enhancement or solely a limited set of support purposes.
Administration Support
Daily Administration
Against user specifications, we configure solutions for operational continuity within Salesforce through setups for Workflows, Customized Reports, and related app installations.
Data Administration
Besides data loading into the implementations, we make for your Org, subsequent cleansing, duplicates, and validation rules are also set up.
24/7 System Monitoring
We understand the importance of cataloging performance errors early and lasting remedial measures to prevent breakdowns and critical system issues.
Monthly Health Checks
Your Salesforce solution is reviewed monthly for inefficacy to single out features that may need finetuning.
User Help Desk
We support your use of the Salesforce instance through responses concerning issues such as system unavailability that may hit multiple users.
Development Support
Troubleshooting
Issues around complexity, performance numbers, and system security that need code fixes are dealt with swiftly.
System Evolution
We steer transformational, even substantive, enhancements to Salesforce Org based on assessments of change requests. Our changes to system defaults are fast but don’t break anything to disrupt the continuity of business.
Frequently Asked Questions
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