Overview
Discover how 360 views of end customers and connected processes help our client deliver an exceptional experience for every customer
What you need to know
Streamlining a retailer’s operations with Shopify- Salesforce integration results in improved customer experiences and business growth.
Why it matters
Delivering high-value, low-volume products and enhancing customer satisfaction is critical for our luxury goods retailer
How HIC Helped
With Salesforce customization, data mapping, and real-time synchronization HIC helped Jacuzzi get a unified view of data in Salesforce and catapult it for sales conversions.
Overview
Discover how 360 views of end customers and connected processes help our client deliver an exceptional experience for every customer
What you need to know
Streamlining a retailer’s operations with Shopify- Salesforce integration results in improved customer experiences and business growth.
Why it matters
Delivering high-value, low-volume products and enhancing customer satisfaction is critical for our luxury goods retailer
How HIC Helped
With Salesforce customization, data mapping, and real-time synchronization HIC helped Jacuzzi get a unified view of data in Salesforce and catapult it for sales conversions.
About The Client
Our client is an American private company that manufactures and markets hot tubs, pools, and other bath products. It is a high-end luxury goods retailer specializing in high-value, low-volume products.
Headquartered in California, it is one of the largest hot tub manufacturers in the US. The company operates in a hybrid business model, overseeing sales, marketing, and customer service, and aims to deliver exceptional experiences to its customers.
About The Client
Our client is an American private company that manufactures and markets hot tubs, pools, and other bath products. It is a high-end luxury goods retailer specializing in high-value, low-volume products.
Headquartered in California, it is one of the largest hot tub manufacturers in the US. The company operates in a hybrid business model, overseeing sales, marketing, and customer service, and aims to deliver exceptional experiences to its customers.
Challenges
Our client was facing problems in managing its customers because of decentralized data and was losing focus on other key areas such as customer satisfaction impacting the global business.
Legacy code hindered the sales process
Outdated software infrastructure and legacy code hindered the complete sales cycle.
Unable to visualize 360 views of the customer
Decentralized data on Shopify and Salesforce platforms causing problems in analyzing the customers
Cash receipt management
The client needed to manage cash receipts while ensuring accurate accounting for taxes and discounts.
Inefficient return process
The existing return process was time-consuming and often led to customer dissatisfaction
Challenges
Our client was facing problems in managing its customers because of decentralized data and was losing focus on other key areas such as customer satisfaction impacting the global business.
Legacy code hindered the sales process
Outdated software infrastructure and legacy code hindered the complete sales cycle.
Unable to visualize 360 views of the customer
Decentralized data on Shopify and Salesforce platforms causing problems in analyzing the customers
Cash receipt management
The client needed to manage cash receipts while ensuring accurate accounting for taxes and discounts.
Inefficient return process
The existing return process was time-consuming and often led to customer dissatisfaction
Challenges
Our client was facing problems in managing its customers because of decentralized data and was losing focus on other key areas such as customer satisfaction impacting the global business.
They were facing issues with
- Legacy code hindered the sales process
- Unable to visualize 360 views of the customer
- Cash receipt management
- Inefficient return process
Outdated software infrastructure and legacy code hindered the complete sales cycle.
Decentralized data on Shopify and Salesforce platforms causing problems in analyzing the customers
The client needed to manage cash receipts while ensuring accurate accounting for taxes and discounts.
The existing return process was time-consuming and often led to customer dissatisfaction
Solution Offered
The developers at HIC Global Solutions identified the major disconnect between Salesforce and Shopify and offered our in-house app, Sync Made Easy, to integrate both platforms.
Connecting the entire customer journey
The integration of Salesforce and Shopify centralized the data on both platforms, providing a 360 view of all customer data on Salesforce
Code Refactoring for Maintainability
Outdated code was revamped for modularity and maintainability on Salesforce, ensuring a more robust and adaptable system.
Upsell Acceleration with Shopify Salesforce integration
The integration empowered clients to identify upsell opportunities instantly by synchronizing customer profiles, order history, and preferences for automated, personalized marketing campaigns
Real-time Order Visibility
Orders placed triggered the instant creation of cash receipts, billing, and Sales Orders in Salesforce, providing customers with transparent cost breakdowns and quick resolution of discrepancies.
Salesforce Customization for Efficient Return Handling
With customizations on the Salesforce platform, the integrated system streamlined returns and refunds, significantly improving customer experience while saving time and resources.
Solution Offered
The developers at HIC Global Solutions identified the major disconnect between Salesforce and Shopify and offered our in-house app, Sync Made Easy, to integrate both platforms.
Connecting the entire customer journey
The integration of Salesforce and Shopify centralized the data on both platforms, providing a 360 view of all customer data on Salesforce
Code Refactoring for Maintainability
Outdated code was revamped for modularity and maintainability on Salesforce, ensuring a more robust and adaptable system.
Upsell Acceleration with Shopify Salesforce integration
The integration empowered clients to identify upsell opportunities instantly by synchronizing customer profiles, order history, and preferences for automated, personalized marketing campaigns
Real-time Order Visibility
Orders placed triggered the instant creation of cash receipts, billing, and Sales Orders in Salesforce, providing customers with transparent cost breakdowns and quick resolution of discrepancies.
Salesforce Customization for Efficient Return Handling
With customizations on the Salesforce platform, the integrated system streamlined returns and refunds, significantly improving customer experience while saving time and resources.
Solution Offered
The developers at HIC Global Solutions identified the major disconnect between Salesforce and Shopify and offered our in-house app, Sync Made Easy, to integrate both platforms.
The solutions which we offered to them
- Connecting the entire customer journey
- Code Refactoring for Maintainability
- Upsell Acceleration with Shopify Salesforce integration
- Real-time Order Visibility
- Salesforce Customization for Efficient Return Handling
The integration of Salesforce and Shopify centralized the data on both platforms, providing a 360 view of all customer data on Salesforce
Outdated code was revamped for modularity and maintainability on Salesforce, ensuring a more robust and adaptable system.
The integration empowered clients to identify upsell opportunities instantly by synchronizing customer profiles, order history, and preferences for automated, personalized marketing campaigns
Orders placed triggered the instant creation of cash receipts, billing, and Sales Orders in Salesforce, providing customers with transparent cost breakdowns and quick resolution of discrepancies.
With customizations on the Salesforce platform, the integrated system streamlined returns and refunds, significantly improving customer experience while saving time and resources.
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