Recently, our favorite CRM leader Salesforce announced its new AI-based innovation for Marketing Cloud. These innovations would help you humanize your interactions by utilizing the trusted first-party data as the foundation of your digital strategy.
What do these innovations include?
- Einstein Engagement Scoring in Salesforce CDP,
- Einstein Designer,
- Interaction Studio Templates,
- and Datorama Connectors.
Also, nearly 84% of marketers believe that digital experiences becoming more sophisticated makes customer expectations changed. And, to meet up these expectations, companies need to utilize the power of AI and data.
“Brands that have accelerated success during the pandemic are data-focused, embrace AI, prioritize privacy, and find agile ways to collaborate across their entire organization,” said Michael Kostow, EVP & GM, Marketing Cloud, Salesforce. “By combining Marketing Cloud’s new AI innovations with Slack, companies can quickly deliver highly personalized and relevant messages, build trusted customer relationships, and drive growth.”
Einstein Engagement Scoring in Salesforce CDP
This latest addition to the marketing cloud would help you use AI with cross-channel cloud data to target your most active subscriber base within Salesforce CDP. Also, with this, you can supercharge your customer interactions everywhere. Furthermore, it would help you increase the conversion rate, engagement, as well as customer satisfaction across every touchpoint.
Real-time personalization
You can now humanize your efforts with real-time personalization in SFMC.
- Integrate Interaction Studio with Experience Cloud: To provide personalized web, mobile, and portal experiences to your customers based on real-time engagement.
- Interaction Studio Templates: It will help you deliver personalized interactions with templates. Also, these templates can now be extended and simplify your personalization efforts with customers via ATMs, call centers, and point of sale systems.
- Interaction Studio Integration with CRM: It will give your sales and service team the ability to get real-time visibility into customer behavior, segmentation, and next-best actions.
- Create Relevant Content with Email Designer: You can now create relevant content with the help of the Email designer by using AI. Also, you can do it in seconds using a variety of available images, copies, or headlines.
Get Smarter Insights To Optimize Your Marketing Efforts
The top three marketing improvements that marketers are seeking over the next year are the ability to optimize marketing spend, a holistic view of marketing performance, and the ability to understand, and engage with customers, says Marketing Intelligence Report.
Now, marketing can understand the business impact of their first-party data-driven marketing and advertising using Datorama Connectors and Apps for Salesforce CDP and Interaction Studio.
Other than that, you can optimize Return on investment (ROI) and Customer lifetime value (LTV) using out-of-the-box analytics apps and deeper Einstein Marketing Insights.
Wrap Up
This was all about the latest enhancements in the Salesforce Marketing Cloud. We hope you liked this blog, and it was helpful for you. Also, if you are looking forward to getting started with Salesforce services, then getting in touch with experts can help. Contact us today, and we will be happy to help.
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